Shipping Policy

Every order is reviewed for compliance before it ships. We may place an order on hold, request additional qualification information, cancel it, or refuse shipment where the account details, delivery destination, end-use indicators, or transaction characteristics suggest prohibited use, unauthorised redistribution, fraud, or elevated dispute risk.

An order held for review has not entered fulfilment and can still be cancelled at no charge.

We ship only to approved purchasers whose accounts are in good standing and whose orders pass screening.

We do not ship to pharmacies, compounding pharmacies, med spas, weight-loss clinics, TRT or hormone clinics, gyms, dormitories, or any other non-qualified end-use channel.

Approved orders are processed within 1–2 business days after payment is confirmed and compliance review is complete. Orders placed on weekends or holidays are processed the following business day. You receive a shipping confirmation once the order is dispatched.

We ship within the United States only. We do not offer international shipping and we do not export.

Shipping is calculated at checkout based on order weight and destination.

Standard shipping: 3–7 business days.

Expedited shipping: 2–3 business days.

Free standard shipping is available on orders over $300.

Orders ship in plain, tamper-evident outer packaging appropriate to laboratory materials. Outer packaging does not display product identity.

This is standard handling for research materials, not concealment: every shipment carries end-to-end carrier tracking under the account holder's name, and the shipment record is retained against the order.

First orders require adult signature confirmation on delivery by a recipient age 21 or older. We may require adult signature confirmation on any subsequent order at our discretion.

A tracking number is emailed to the account holder once a shipping label is generated. Allow up to 24 hours for the carrier to begin reporting movement.

Title and risk of loss transfer to the purchaser on tender to the carrier. Report a shipment lost in transit to orders@peaklabsresearch.com within 7 days of the expected delivery date so a carrier claim can be filed.

Lyophilized material ships in stable powder form and does not require refrigeration in transit. On receipt, store as stated on the product page — cool, dry, and protected from light. Once in solution, store refrigerated.

We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control. If a package is marked delivered but not received, contact the carrier first, then contact us and we will assist with a claim.

Report a damaged, incorrect, or incomplete shipment to orders@peaklabsresearch.com within 3 business days of delivery, with the order number, the batch code on the affected vials, and photographs of the items and packaging as received. These claims are handled under the Refund and Return Policy.

Confirm your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, and orders returned to us for that reason may be subject to a re-shipping fee.

Shipping questions: orders@peaklabsresearch.com. We respond within one business day.