Refund and Return Policy

Research materials cannot be returned to inventory once they have left our control, so products are non-returnable after shipment except where required by law, or where Peak Labs Research determines that a documented shipping error, damage in transit, or fulfilment mistake occurred.

This policy replaces any prior statement that all sales are final without exception. A validated claim is resolved; it is not refused on the basis of the category alone.

Any delivery issue, shortage, damage, or order discrepancy must be reported in writing to orders@peaklabsresearch.com within 7 calendar days of delivery.

For damaged, defective-on-arrival, or incorrect shipments, notify us within 3 business days of delivery and include the order number, the batch code on the affected vials, and clear photographs of both the items and the packaging as received. Claims made after these windows may not be reviewable, because the condition of the material can no longer be established.

Where a claim is validated, resolution may take the form of replacement, store credit, or a refund to the original payment method. The form of resolution is determined by Peak Labs Research after review of the order, delivery, and photographic record.

Opened or reconstituted material, custom or special-order items, and any item returned without a prior return authorisation reference are non-returnable and non-refundable. Returns shipped without an authorisation reference cannot be identified against an order and will not be processed.

Approved refunds are issued to the original payment method, less any non-refundable processor fees, within 5–10 business days of approval. When the refund appears on your statement is determined by your card issuer or bank, not by us.

Contact us before initiating a payment dispute so we can attempt to resolve the matter directly. Most disputes we see are order questions that a reply would have answered.

Nothing in this policy limits any non-waivable cardholder rights. Where a dispute is filed without prior contact, we will respond to it with the supporting order, delivery, and account-verification records for that transaction. Repeated or unfounded disputes may result in suspension or termination of an account.

To request a refund, a return authorisation, or a cancellation, email orders@peaklabsresearch.com with your order number and any supporting documentation.